Help & Support

We're Here to Help 💛

At Fox Fur Homes, your satisfaction is our priority. Whether you have a question about an order, a product, or anything else — we're just a message away!


💬 Live Chat

The fastest way to reach us! Use the chat bubble at the bottom right of any page on our website to send us a message. We'll reply as soon as possible, usually within a few hours.


📦 Order Help

  • Where is my order? — Once your order is dispatched, you'll receive a tracking email. You can also log into your account to check your order status.

  • I received the wrong item — Please contact us via live chat or email with your order number and a photo, and we'll sort it right away.

  • I want to return an item — We accept returns within 14 days of delivery. Items must be unused and in original packaging. Contact us to start a return.


📧 Email Us

Prefer email? You can reach us at: info@munlish.co.uk

We aim to respond to all emails within 1–2 business days.


🕐 Our Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (GMT)
Saturday: 10:00 AM – 4:00 PM (GMT)
Sunday: Closed (but we may still reply via chat!)


❓ Frequently Asked Questions

Do you ship across the UK?
Yes! We ship to all UK addresses. Free shipping may be available on qualifying orders.

Do you ship internationally?
We are working on expanding internationally. Stay tuned!

Are your products safe for babies?
Absolutely. Every product we list is carefully selected with your child's safety as our top priority. We only stock items that meet UK safety standards.

Can I change or cancel my order?
Please contact us as soon as possible via live chat if you need to make changes. We'll do our best to help before the order is dispatched.


Thank you for shopping with Fox Fur Homes. We truly appreciate your trust. 🦊